Terms Of Use

Terms Of Use

Please read these terms carefully before using Zarity’s mobile app and services.

Effective Date: 1-Jan-2022
Entity: ZARITY HEALTH PRIVATE LIMITED
Jurisdiction: Bengaluru, Karnataka, India

1. Introduction

This website is owned and operated by Zarity Health Private Limited (“Zarity”, “we”, or “our”). These Terms of Use (“Terms”) govern your access to and use of our mobile application and related services (collectively, “Services”). By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Note: Zarity’s website is informational only. All care services, including consultations and memberships, are provided exclusively through our mobile app.

2. Nature of Services

Zarity is a digital health platform that enables registered healthcare providers to offer consultations and long-term chronic care to patients via digital tools. Zarity is not a hospital, does not provide emergency care, and is not a substitute for in-person clinical services. Our services may include:

  • Teleconsultations with medical practitioners

  • Diagnostic bookings via partner labs

  • Integration with CGM devices

  • Physiotherapy and nutrition care

Zarity facilitates these services and provides supporting technology, but does not control or interfere with the medical judgement of any healthcare provider.

3. Eligibility and User Access

You must be of legal age in your jurisdiction and have the authority to enter into a binding agreement to use our Services. Access to services is limited to:

  • Users who register via the Zarity mobile app using their verified mobile number

  • Individuals or corporate members availing services on behalf of employees or dependents

You must not use the app in violation of any applicable law or regulation.

4. Health Data and Consent

By creating an account and uploading any personal or health-related data, you confirm that:

  • You have the right to share such data

  • You provide Zarity and your assigned care team with explicit consent to process, store, and use this data to deliver services

  • All uploaded data will be handled in accordance with Zarity’s Privacy Policy

5. Appointments, Pricing and Payments

  • When booking a service or consultation, you enter into a contract with the assigned provider through the Zarity platform.

  • All prices are displayed in the mobile app. We reserve the right to update them at our discretion.

  • Payments are processed via third-party gateways such as Razorpay. We do not store your financial data directly.

  • Refunds, if applicable, are processed on a pro-rata basis depending on the stage of service utilisation.

6. Service Limitations and Emergency Care

  • Zarity does not provide emergency medical services. For any medical emergency (including accidents, assault, or critical symptoms), please contact your nearest hospital or emergency service provider immediately.

  • Teleconsultation services are provided with full consent of the user and are subject to the limitations of digital health delivery. In-person visits may be required and will be recommended by your care provider where necessary.

7. Intellectual Property

All content, software, branding, and digital assets provided via our Services are the exclusive property of Zarity Health Private Limited. You may not reproduce, distribute, or create derivative works from our intellectual property without prior written permission.

By uploading content (documents, text, images, etc.), you confirm that you hold necessary rights and consent to Zarity using that content to deliver services.

8. Account Suspension or Termination

We reserve the right to suspend or terminate your access to the Services (with or without notice) if:

  • You breach these Terms

  • Your activity risks harm to other users, providers, or our platform

You may request cancellation of your account at any time by contacting us at care@zarity.health.

9. Communication and Consent

By registering your phone number or email address with Zarity, you consent to receive:

  • Service-related communications (e.g., appointment reminders)

  • WhatsApp messages, SMS, and emails for care delivery and support

  • Occasional promotional messages (opt-out anytime by writing to care@zarity.health)

10. Indemnity

You agree to indemnify and hold harmless Zarity Health Private Limited and its affiliates, officers, and partners from any claims, losses, or liabilities arising out of:

  • Your use of the Services

  • Your violation of these Terms or applicable law

  • Any claim by a third party related to your use of our platform

11. Limitation of Liability

To the extent permitted by law, Zarity shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Medical decisions made by healthcare providers using our platform

  • Data breaches arising from third-party services or unauthorised access despite reasonable safeguards

12. Modifications to Terms

We may revise these Terms at any time. Material changes will be notified through the app or via email. Your continued use of the Services after such updates signifies your acceptance of the revised Terms.

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of India, with exclusive jurisdiction in Bengaluru, Karnataka.

In case of a dispute, the parties agree to resolve the matter through binding arbitration seated in Bengaluru, conducted in English, in accordance with the Arbitration and Conciliation Act, 1996. Each party shall bear its own legal costs.

14. Contact Us

For support, feedback, or data access requests, write to us at:

📧 care@zarity.health

📍 F11, C Block, 1st Floor, Raja Aristos, Doddakammanahalli, BG Road, Bengaluru – 560076, Karnataka, India