Zarity Health
Refund & Cancellation Policy
1. Consultations
You may reschedule or cancel a booked consultation up to 4 hours before the appointment for a full refund or free reschedule. Cancellations within 4 hours of the appointment, or a missed appointment, may not be refundable. If a Zarity provider cancels or is unable to attend, you will be offered a reschedule or a full refund.
2. Programs
Structured programs (for example 90-day recovery programs) may be cancelled after you begin, with any refund calculated on a pro-rata basis for the unused portion, less any consultations, plans or services already delivered. Onboarding or assessment components already completed are non-refundable.
3. How refunds are processed
Approved refunds are made to the original payment method through our payment gateway (e.g. Razorpay). Refunds are typically credited within 7–10 business days of approval, subject to the gateway’s and your bank’s timelines. Zarity does not store your payment details.
4. Diagnostics and third-party services
Tests and services booked through diagnostic or lab partners are subject to those partners’ own refund and cancellation rules, which we will make available at the time of booking.
5. How to request a refund or cancellation
Use the cancellation option in the app, or email care@zarity.health with your registered mobile number and booking details. We aim to acknowledge requests within 2 business days.
Zarity Health Private Limited · care@zarity.health · +91 94296 94101 · Bengaluru, Karnataka, India